University of cologne - Business School

Quality Management in Hospitals


In this module, you will learn about the importance of quality and process management and gain insight into the success factors of goal-oriented implementation. You can apply concepts of operative management and process management profitably within the scope of your activities. Thus, they contribute to actively meeting the challenges of everyday hospital life.



  • Dimensions of risk management
  • Methods and strategies of holistic quality management (Total Quality Management (TQM) approach)
  • Analysis and optimisation of critical hospital processes
  • Resource management in orderto identify potentials for optimisation
  • Capacity planning
  • Personnel requirement calculation and operations management

Learning Objectives

  • Getting to know selected certification models and being able to evaluate them in terms of their usefulness
  • Learning how control processes in hospitals can be effectively improved
  • Learning the instruments of and methods for effective organisation of a hospital’s daily life

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Register now for the open programme!

Download the registration form here.


Key Facts



11-12 October 2019
Fri. 18.30 - 21.30 h
Sat. 09.30 - 16.30 h






University of Cologne

Work experience

Work Experience

Minimum of 2 years



950 € (module only)
Certificate Programme: Included



Download the registration form here.


Module of

Healthcare Management Certificate Programme


  • Learning effective instruments of risk and quality management
  • Application of decision-supporting instruments in the context of process management
  • Reference to everyday working life in the healthcare sector through applied examples


  • Insight into process management in everyday hospital life through real-life case studies, which enable a direct implementation of the learned methods and concepts
  • Getting to know the possibilities of modern resource management using the example of surgery planning

Target Audience

This module is tailored to facilitate doctors in hospitals, clinics and other health organisations, who take on management tasks. It is also aimed at registered doctors and medical associations, who wish to improve their practice management.

Prof. Dr. Michael Wittland


Prof. Dr Michael Wittland

Professor of Healthcare Management, University of Hanover

After having taught at the University of Cologne, Prof. Dr Wittland holds a chair in Healthcare Management at the University of Hanover. He previously gained professional management experience at the Diakonie, including the management of a non-profit geriatric care company. Furthermore, he is a member of the working group "Economics in healthcare" of the Schmalenbach- Society for Business Administration e.V.

Your contact persons

Sabine Kuschel

Marketing and Admissions Manager

+49 (0) 221 470 7943

Contact us

Juliana Milla

Marketing and Admissions Manager

+49 (0) 221 470 76337

Contact us

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