University of cologne - Business School

Communication in the Healthcare Sector


In this course, you will learn how to use the basic principles of communication and conversation to communicate effectively with staff and colleagues. You will understand the reasons for misunderstandings and how to avoid them. As a manager, you will learn how to analyse appraisal interviews and conflicts and how to deal with the latter. The course content is illustrated by case studies and applied in role-plays.



  • The fundamental principles of communication and conversation
  • Performance reviews as a feedback tool and management instrument
  • Causes and dynamics of conflicts and solution strategies
  • Moderation and mediation of group communication

Learning Objectives

  • You understand the pitfalls of human communication and how to avoid them.
  • You will gain knowledge of the success factors in conversations with employees and colleagues.
  • You will be able to identify the causes and dynamics of conflicts, in order to develop and implement solution strategies.
  • You can host group interactions and mediate between different parties.

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Register now for the open programme!

Download the registration form here.


Key Facts



11 December 2021
Sat. 09.00 - 17.00 h






University of Cologne

Work experience

Work Experience

Minimum of 2 years



900 €
Certificate Programme: Included



Download the registration form here.


Module of

Healthcare Management Certificate Programme


  • Vivid communication of practice-relevant principles and concepts
  • Case studies from health organisations
  • Application of the concepts in role plays and case studies
Management in Hospitals


Prof. Dr Thorsten Semrau

Professor of Management, University of Trier

Prof. Dr Semrau studied business administration and psychology, was a junior professor at the University of Cologne and worked for several years as a lecturer at Fresenius University and at the Center for Doctoral Studies, University of Mannheim. He has many years of consulting experience in the fields of human resources, organisation and corporate development. His current research focuses on organisational design and behavior in organisations.

Your contact persons

Marketing and Admissions Manager

Janna Pressentin

Marketing and Admissions Manager

+49 (0) 221 470 6614

Contact us

Marketing and Admission Manager

Juliana Milla

Marketing and Admissions Manager

+49 (0) 221 470 76337

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